Person centred care forms the basis of our philosophy here at Mercy Community Service (MCS). It takes a concerted and ongoing approach to education and staff support to ensure that each person in our care is truly respected as an individual.
For the past four years we have dedicated significant resources to ensuring that all staff attend our person centred care course. The training consists of a foundation program which focuses on the fundamental psychological needs of people including:
These fundamental needs do not stop once a person enters aged care and our aim is to ensure that our service meets these needs.
It is not enough to give staff knowledge about person centred care, it must be put into action. With this in mind we have developed the second part of our staff training; devising care plans that identify what each person wants – what makes them happy and what makes them sad. This information is put into a plan which we have called 'Knowing Me'. Our residents are indivduals and our care is based on this.